Advocacy Service

For questions about your rights

Every day we are contacted by people affected by migraine who want information and support. Our Information and Support Services team offers free, confidential information and support for everyone affected by migraine.

Our Advocacy service provides information and support on a range of topics to empower people affected by migraine including:

  • Rights in employment
  • Rights in education
  • Rights in relation to accessing NHS treatment

Our Advocacy service does not provide:

  • Legal advice
  • Welfare benefits advice
  • Medical advice
  • Personal opinions or recommendations

How to contact us

You can contact us via our contact form.

Our Advocacy service telephone line is open Tuesday & Thursday 10am – 4pm on 0203 9510 150 (option 2).

Use of service

We aim to respond to written enquiries within 5 working days. We will respond to telephone enquiries during our opening hours.

We aim to answer all enquiries, however, if we are not able to answer enquiries we will signpost you to organisations that may be able to offer more support.

The Advocacy service is only available to UK residents, as we are only able to support enquiries related to UK laws and regulations. We will consider each enquiry on an individual basis before deciding the level of support we can provide. If we are unable to provide appropriate information and support we will signpost you to an organisation that may be able to provide more support.

How to advocate for yourself

We have produced a series of self advocacy resources to help you to understand the options that are available to you and make informed decisions when advocating for yourself, a family member or a friend. Our advocacy resources have a lot of information about your rights in employment, school, higher education and when accessing medical treatment in the UK. We have also designed many template letters and forms to help you advocate for yourself, family member or a friend when challenges arise or things are unclear. The Migraine Trust promotes equality of opportunity and the prevention of discrimination in education, employment and accessing treatment in the NHS in the UK.

Confidentiality

Advocacy enquiries are confidential between you and The Migraine Trust. We will not share information with third parties except in specific situations where we are required to by law, or if there is potential risk of harm to you or others. For more information please see our privacy policy or ask a member of staff.

We may use your data to review and improve our services. You don’t need to disclose any personal data if you don’t wish to.

We don’t record phone calls to the Advocacy service. From time to time staff or volunteers may listen to calls for training and support purposes, you will be notified if this is happening.

Disclaimer

The information provided by the Information and Support Services team is not a substitute for advice from a trained professional. We are unable to provide medical, legal or welfare benefits advice. We will not give advice or opinions, either medical or personal.

Our Advocacy service aims to provide information to empower people affected by migraine. We do not seek to influence or control individuals’ decisions in any way. We reserve the right to refuse to advocate for individuals, where doing so would be against the objectives and values of The Migraine Trust. We encourage individuals to seek additional support and information services while receiving support from the Advocacy service. The Migraine Trust does not accept any liability for loss or damage caused, or alleged to be caused, directly or indirectly by the service provided.

Comments and Complaints

We welcome all feedback about our Information and Support Services. Feedback helps us to continuously review and develop our services.

If you have feedback (good or bad) about our Advocacy service please complete our contact form or email our Information & Support Services Manager.

If you wish to make a formal complaint about our Advocacy service please follow our Complaints Procedure.