Information Service

For questions about migraine and its management

Every day we are contacted by people affected by migraine who want information and support. Our Information and Support Services team offers free, confidential information and support for everyone affected by migraine.

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Our Information service provides evidence-based information and support on a range of topics including:

  • Types of migraine
  • Triggers
  • Seeking medical advice
  • Treatments
  • Research
  • Living with migraine
  • The emotional impact of migraine

Our Information service does not provide:

  • Medical advice or opinion
  • Personal advice or recommendations

How to contact us

You can contact us via our contact form.
Our Information service telephone line is open Tuesday & Thursday 10am – 4pm on 0203 9510 150 (option 1).

Use of service

We aim to respond to written enquiries within 5 working days. We will respond to telephone enquiries during our opening hours.
We aim to answer all enquiries, however, if we are not able to answer enquiries we will signpost you to organisations that may be able to offer more support.

Confidentiality

Information service enquiries are confidential between you and The Migraine Trust. We will not share information with third parties except in specific situations where we are required to by law, or if there is potential risk of harm to you or others. For more information please see our privacy policy or ask a member of staff.

We may use your data to review and improve our services. You don’t need to disclose any personal data if you don’t wish to.

We don’t record phone calls to the information service. From time to time staff or volunteers may listen to calls for training and support purposes, you will be notified if this is happening.

Disclaimer

The information provided by the Information and Support Services team is not a substitute for advice from a trained professional. We are unable to provide medical, legal or welfare benefits advice. We will not give advice or opinions, either medical or personal.

Comments and Complaints

We welcome all feedback about our Information and Support Services. Feedback helps us to continuously review and develop our services.

If you have feedback (good or bad) about our Information service please complete our contact form or email our Information & Support Services Manager.

If you wish to make a formal complaint about our Information service please follow our Complaints Procedure.

"Thanks to The Migraine Trust’s website and helpful staff, I have been able to educate myself a great deal on all things migraine and improve my knowledge of how to not only help my migraines, but also prevent them." Steve